General Questions
Q: Are retractable leashes allowed in the clinic?
A: No. For the safety of our staff, clients, and other pets we ask that you bring your pet in on a non retractable leash. If you do not have one, please ask our front desk staff and one will be provided for you.
Q: What are estimates and what is included in an estimate?
A: All estimates will include descriptions and costs for all treatment and/or surgical options. Our estimates have a low and a high end, this is to cover many variables associated with your pet’s treatment. Some of these variables are medications, time under anesthesia, number of sutures or implants, or complexity of the case. Bandage changes, refills on medications, any complications from surgery and additional treatments that may arise are NOT covered in our estimate. We do not charge for these items ahead of time due to the unpredictable nature of your pet and their recovery.
Q: What is the importance of an e-collar?
A: The e-collar will help prevent your pet from licking or chewing at their incision following surgery. One small lick to this area can introduce bacteria to the incision causing infection and further damage to the surgical area. If the pet is able to chew at their incision this could lead to many complications which can include medications, additional treatments, failure of the surgical procedure, and life threatening issues, all which are costly expenses to you, the pet owner.
Q: What is a discharge appointment?
A: A discharge appointment is a scheduled check-out appointment for your pet after surgery, and can run approximately 30 minutes long. One of our customer care representatives will schedule a discharge appointment for you and the appointment will typically take place the day after surgery. A discharge appointment from surgery will entail closing out your final bill, scheduling follow-up appointments, and meeting with the Doctor’s Assistant to go over medications and how to care for your pet over the upcoming weeks. A discharge appointment from a sedated procedure such as a CT, bandage change, or recheck, will most likely occur the same day as the procedure and will consist of finalizing any payments, scheduling any further appointments, and instructions from the day’s visit.
Q: My pet’s attending doctor is not available but my pet needs to be seen as soon as possible. What should I do?
A: If you are concerned about your pet, any of our surgeons would be happy to see your pet. Most of our surgeons are Board Certified and they all complete the same surgeries. Your pet will be in good hands with any of our surgeons to address your concerns.