Q: How do I schedule an appointment with Sirius Vet Orthopedic Center (SVOC)?
A: We are a referral based clinic. Your pet must be referred to us by your primary care Veterinarian or an Emergency Clinic. Once we have received a referral and history from your primary clinic we can get your pet scheduled for a Consultation with one of our Surgeons.
Q. Why is a referral required for a consultation?
A. Your pet’s health is important to us but, at times, our orthopedic specialists are not who your pet needs help from. There are soft tissue injuries that occur which can be treated conservatively with the help of your family veterinarian. Your family veterinarian will refer you to Sirius Vet for specialized orthopedic treatment options that may require surgery.
Q: What all is entailed with a Consultation?
A: Upon your arrival at SVOC, our customer care representatives will get you checked in and make sure you have completed all new patient paperwork (these documents are available on our website and are also emailed to you). Your pet will be weighed by our staff and then you will be directed to a consultation room. One of our Doctors Assistants will come into the room to discuss the history of your pet and the concern(s) presented at the appointment. When the Assistant has received all of your information, they will take your pet away from you for about
10 minutes, to our treatment area for a full examination, blood draw, or radiographs if needed and approved by you, the owner, and the Surgeon will do his examination. After the Surgeon has completed the exam, your pet will be returned to you. The surgeon will discuss the exam findings and treatment options with you. If a surgical procedure is warranted, you will be presented with an estimate of costs for that procedure and treatment can be scheduled.
Q. What are estimates and what is included in an estimate?
A. All estimates will include descriptions and costs for all treatment and/or surgical options. Our estimates have a low and a high end, this is to cover many variables associated with your pet’s treatment. Some of these variables are medications, time under anesthesia, number of sutures or implants, or complexity of the case. Our estimates will cover only the items listed on the estimate. Bandage changes, sedation required for any follow-up visits, refills on medications, any complications from surgery and additional treatments that may arise are NOT covered in our estimate. We do not charge for these items ahead of time due to the unpredictable nature of your pet and their recovery.
Q. When do I pay for my consultation and how do I schedule a surgery?
A. After the Surgeon leaves the room our customer care representatives will come into the room to close out the consultation fees (this will include the examination and any tests or treatments performed during the visit). If surgery is recommended, they will offer you available surgical times. If you are not ready to schedule surgery at that time you will be given contact information to call or email for future dates.