PRIOR TO YOUR VISIT
Patients requiring specialty orthopedic care at the Sirius Veterinary Orthopedic Center must first obtain a referral from their veterinarian. Once an appointment has been set we will work closely with your veterinarian to obtain pertinent information regarding your pet (medical records, bloodwork, x-rays, etc). If possible, you should also get a copy of this information from your veterinarian and bring it with you. This allows us to provide the best conceivable care and keep your visit with us running as smooth as possible. In addition, please bring any current medications that your pet is taking.
Besides the information about your pet, we will need some information from you to create a medical chart and allow us to continue communication with you. Please download the following PDF forms, complete them, and return them by email to firstname.lastname@example.org. These PDF forms have fillable fields so you may complete them on your computer.
Checklist for Surgery (PDF)
WHAT TO EXPECT DURING YOUR VISIT
Sirius Veterinary Orthopedic Center (Sirius Vet) works closely with you, your pet, and your referring veterinarian to help return your four-legged athlete to their peak performance.
Upon your arrival to Sirius Vet, please make sure to have your pet on a short leash in order to ensure the control and safety of every pet visiting. One of our friendly customer care representatives will briefly make sure that we have all of the necessary information (client and pet information, medical records, bloodwork, x-rays, etc.) and have you promptly meet with the doctor.
During the visit, your pet will be thoroughly examined, any additional testing will be performed, a treatment plan will be presented, and surgery or follow-up will be scheduled. Your total time in the hospital will typically range from 30 to 60 minutes. To help us keep your time in the hospital as short as possible, please fill out the Client/Patient Information Form and Patient Medical History Form (see above) prior to your visit, bring any current medications, and help arrange to have previous testing (x-rays, bloodwork, etc.) sent or brought to our facility. Our customer care representatives will also be in close contact with your veterinarian to obtain this valuable information.
MISSED APPOINTMENT POLICY
Our goal is to provide quality veterinary surgical care to all referred patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our team, but our other patients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow pet-parents, please call Sirius Vet as soon as you know you will not be able to make your appointment. If cancellation is necessary we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
Late Cancellations/No-Shows for Consultations or Rechecks
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling.
A no show or late cancellation, should it need to be rescheduled, will require prepayment for the appointment. A non-refundable prepayment and all completed registration forms are required to reschedule an appointment and the prepayment will be forfeited should a second no show or late cancellation occur.
A third no show or late cancellation will result in refusal of service at Sirius Vet. Your family veterinarian will be notified and will need to refer you to a different surgical veterinary facility.
Late Cancellations/No-Shows for Surgery
A no show or late cancellation for surgery will incur a 5% service charge. The fee will be calculated from the low end of the surgical estimate and will be deducted from the paid surgical deposit before a refund is issued.
Should you wish to reschedule the surgery, the 5% service charge will be calculated from the total costs of services and will be added to the finalized invoice.
How to Cancel Your Appointment
If you need to cancel or reschedule your appointment, please call us at 402-934-1332 or email us at email@example.com between the hours of 8am-5pm. We will return your call or email as soon as possible.
For directions and a map to Sirius Veterinary Orthopedic Center, please visit our Contact page.