Q: Why am I not charged for all of the bandage changes at the time my pet discharges from surgery?
A: We do not charge for bandage changes ahead of time because every pet heals at their own pace. Our doctors will include a potential number of expected bandage changes in your initial estimate so you can prepare for the follow-up visits and have an idea of what each of these visits will cost. Again, this is only in our estimate, you will not pay for bandage changes at the time of discharge. You will pay for bandage changes upon every post-operative visit. Our Customer Care Representatives will schedule these bandage changes weekly or at the max two weeks in advance. At the conclusion of each bandage change we will collect payment for that bandage change and schedule your pet for their next visit. There are times when these bandage changes may need to be done more frequently than expected or, at times, a pet is healing very well and will require fewer bandage changes than expected.
Q: Will I have any further charges after I have paid for surgery?
A: We try to include all expected costs for our routine procedures in our estimates. However, every patient heals differently and responds differently to medications. Charges that arise and are not included in our estimate can be from refills for medications or needing to change medications due to a pet’s reaction to a medication, an e-collar getting broken, or unforeseen post-operative complications from not restricting a patient appropriately. We do not charge in advance for bandage changes although they are forecasted in the estimate.
Q: The cost of surgery is really high? Do you offer payment plans?
A: We are sorry but we do not offer our own in-house payment plans. However, we do work with a company that helps with medical financing. Care Credit is available for all clients. You can apply for Care Credit through our website siriusvet.com or by visiting Carecredit.com.
We can also take up to 3 different forms of payment to help with the cost of a surgical procedure. We accept cash, major credit cards, and cashier’s checks. NO Personal checks. If a family member or friend is offering to help pay for the cost of the surgery we will ask to talk to that person and get authorization from them and have them sign an authorization for payment.
